Please read FAQ before contacting us, if your question is answered in FAQ you may not receive an answer from us.

Appointments are usually readily available. We recommend booking your appointment only once you have received all your documents.

Appointments are usually released at the end of the current month for the following month.

If you are applying as a family and have proof (such as marriage or birth certificates), you should book a family appointment. If you are applying as an individual, or as a family without proof (e.g., no marriage certificate), you should book individual appointments.

Unfortunately, no. Since October 2023, applicants must book their own appointments due to a live identity check required during the booking process.